CUSTOMER JOURNEY CENTRED BUSINESS STRATEGY AND SERVICES FOR THE WEDDING INDUSTRY
Welcome to Thirteen Twelve Consulting.
WHAT WE DO.
We believe that having a carefully curated customer journey is at the heart of a successful service led businesses within the wedding industry.
We work with a range of wedding venues and hospitality businesses including privately run country estates, family farms, barns, catering and hire companies to analyse, build and refine their customer journey helping them to create exceptional experiences for their clients and guests.
W
hether you are established and looking to refresh and up-level your offering, a new venue or supplier interested in entering the wedding market there are several ways we can work together, click on the services menu above for more information.
OUR APPROACH.
We use journey mapping to gain a holistic view of the customer experience and help you differentiate your brand within the wedding industry. The information gathered is then used to drive your business strategy ensuring you are focusing on the areas of highest impact.
Our approach is centred around scalable structure. Putting the foundations in place and building the scaffolding to ensure your customer journey standards are maintained as your business continues to evolve and grow.
We will start with an in-depth look at your business as it stands, your current pain points or vision for the business if you are new to the industry. With this information we will work together to create a bespoke action plan with clearly defined goals and a step-by-step breakdown of how to get there.
WHO WE ARE.
We are Elizabeth and Charlotte
Thirteen Twelve was founded by Elizabeth in 2020, and after having been involved behind the scenes on an ad-hoc basis Charlotte has formally come on board as Creative Strategist.
With backgrounds in marketing, brand management, hospitality, and events, we bring a wealth of expertise to the table. Leveraging our in-depth understanding of the wedding industry, coupled with our extensive experience in broader marketing and hospitality sectors, we are well positioned as your ideal strategic partner.
